Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 6 - Jul 11
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring RevenueYour business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B. C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post sale' experience was a cost center in most companies. In the
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses.Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company.
From the initial planning stages through execution, you'll have expert guidance to help you:
- Understand the context that led to the start of the Customer Success movement
- Build a Customer Success strategy proven by the most competitive companies in the world
- Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks
Binding Type: Hardcover
Publisher: Wiley
Published: 02/29/2016
ISBN: 9781119167969
Pages: 256
Weight: 0.93lbs
Size: 9.10h x 6.40w x 1.20d
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.7 ★★★★★
Based on 769 reviews
Sort
Product Reviews
★★★★★ 5
Traditional Grown Man Shirt
Size: Large, Color: Light Grey Vertical Stripe
Great cotton, classically-style button down shirt for guys not wanting anything slim fit, this shirt size is legitimate. It’s a nice heavyweight cotton shirt. I don’t think I’d say it was wrinkle resistant but it doesn’t take much effort to press this garment.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 20, 2026
★★★★★ 5
Softer and Larger than Expected
I was a bit wary of this shirt because I had only purchased 100% cotton ones in the past. My first impression out of the package was how soft the material felt. I was very impressed because it usually takes many washings before oxford cloth shirts get that soft. When I put it on, I discovered that there was no noticeable difference made with the small amount of stretch fabric woven into the shirt. I suspect that there would be some give if I wore the shirt as a tight fit, but I prefer my shirts loose, so it wasn't an issue.
I found that the shirt was larger than other same sized shirts I've received from Amazon in the past--bigger is better than smaller, but if you are looking for a close fit, you will want to be conservative in the size you order. I didn't realize until I'd been wearing it for a while that it lacks a pocket, I went to put my glasses in my shirt pocket and there wasn't one!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 30, 2023
★★★★★ 5
True oxford, comfortable, good fit, iron
Size: Large, Color: Light Grey
Great clean-cut, casual shirt. Material is thick as you should expect for a true oxford shirt, even with the stretch/elastane. Good fit, sleeves arent overly long. You’ll probably need to iron it. Overall very happy with purchase.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 27, 2026
★★★★★ 5
Amazon Essentials competes well with other store brands
Very Nice and comfortable shirt, on the thicker side and is slightly blue, baby blue perfect in fall winter might be a little thick for summer. the buttons and stitching all seem well done for the price. The size was true and fit great, the big tall size worked great, the shirt does not seem to wrinkle easily since it is thicker
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 25, 2025
★★★★★ 4
Really great shirt, really thick material
An unexpected pleasant surprise. Really nice quality, minimal shrinkage, and very few wrinkles out of the dryer. Nice, comfortable fit, and for big-but-not-tall guys, the fitment is very presentable. Sleeves aren't crazy long, and the shirt itself isn't so long that you feel like you're wearing a dress.
These aren't complaints, but I do want to share two notes that were important to me:
1. If you want a breast pocket, be sure to select the right shirt. There are two different versions, and it's not particularly obvious which is which.
2. The material is thick. Really thick. So the shirt is pretty heavy, and it doesn't breathe very well. For me, this is unquestionably a winter shirt. If, like me, you tend to run a bit warm, this shirt can make you feel like you're wearing a parka.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on October 6, 2023
recommand products
Pgond Police Officer Girls Unform Party Costume (4-6 Years)
21.95
Puzzles For Adults 500 Pieces Puzzle Coutryside Jigsaw Puzzles For Adults Kids Autumn Puzzle Family Challenging Puzzle Games Great Gift Unique Brain Teaser For Puzzle Enthusiasts, 20.5 X 15
13.95
Puzzles For Kids Ages 4-6, 4 Packs 24 Piece Wooden Jigsaw Puzzles For Toddlers 2-4, Preschool Educational Puzzles Boards Toys Gifts For 3 4 5 6 Boys Girls
13.80
Journeys Through the Inside Passage: Seafaring Adventures Along the Coast of British Columbia and Alaska
12.74
Generic Elder Missionary Figurines - 32 Pieces - Plastic - Ages 8+ - Multiple Color Options
13.00