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Ships within 48 hours ยท Estimated delivery Jul 7 - Jul 12
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Description
Customer Winback: How to Recapture Lost Customers--And Keep Them LoyalMost firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step by step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection proof. Whether your business is small or large, product or service based, retail or wholesale, this book offers proven strategies for recognizing which lost customers have the highest
Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection proof. Whether your business is small or large, product- or service-based, retail or wholesale, this book offers proven strategies for recognizing which lost customers have the highest win-back value and implementing a sure-fire plan to recover them. It includes the techniques of hundreds of innovative companies who are already working to recapture lost customers and keep them loyal. In today's hyper-competitive marketplace, no customer retention program can be entirely foolproof, but with this guide gives you today's best methods for winning back those customers you simply can't afford to let go.Binding Type: Paperback
Publisher: Jossey-Bass
Published: 03/01/2001
ISBN: 9780787946678
Pages: 336
Weight: 1.12lbs
Size: 9.05h x 6.08w x 0.82d
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Based on 928 reviews
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Product Reviews
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5
Great slippers, go Steelers
Size: 12, Color: Tan
I am still wearing these awesome slippers
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Reviewed in the United States on November 3, 2025
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5
this slipper is a big surprise for the price.better than i expected better fit .
Size: 10, Color: Tan
slippers are way better than what i thought they would be .for the price did not expect much but better fit and comfortable than a lot of walmart and target slippers and i have bought a ton of them in the years past.do the job for me had them little over 3 weeks and going to get another pair for this price nice slipper. Paul, Maryland. ps just wanted to add had slippers 2 months now broke in really nice very comfortable most dept store slippers have fallen appart buy now good buy for the price. Paul,Maryland.
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Reviewed in the United States on July 1, 2023
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4
sizing
Size: 3X-Large, Color: Chocolate
Good quality, warm, sizing was dificult. I normally wear a size 12 shoe so I ordered an x-large but it was way too small. they shipped a size 11. Amazon was great with their free returns. I now ordered a xxx-large and they fit perfectly. x-large=11 and xxx-large=13
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Reviewed in the United States on January 3, 2013
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5
Good deal
Size: 12, Color: Tan
True fit, slip resistant bottoms and comfortable.
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Reviewed in the United States on October 11, 2025
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3
Slippers are nice But
Size: 11, Color: Chocolate
Slipper are warm and soft. The problem is the soles leave marks on the
floor. Washed the soles, still marks everywhere on hardwood floors.
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Reviewed in the United States on October 26, 2023
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