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Description
Das Kundengespräch in ApothekenDer richtige Ton Fr eine erfolgreiche Beratung bentigen Sie fundiertes Wissen zur Wirkung und Anwendung von Arzneimitteln, aber auch ein Gespr fr die individuellen Bedrfnisse und Eigenarten Ihres Gegenbers. Das knnen Sie trainieren! Hier finden Sie kurzweilige Erluterungen und zahlreiche Fallbeispiele mitten aus dem Apothekenalltag. Diese zeigen, wie Sie empathisch reagieren, Missverstndnisse vermeiden und heikle Situationen souvern meistern. Die 5.
Der richtige Ton Für eine erfolgreiche Beratung benötigen Sie fundiertes Wissen zur Wirkung und Anwendung von Arzneimitteln, aber auch ein Gespür für die individuellen Bedürfnisse und Eigenarten Ihres Gegenübers. Das können Sie trainieren! Hier finden Sie kurzweilige Erläuterungen und zahlreiche Fallbeispiele mitten aus dem Apothekenalltag. Diese zeigen, wie Sie empathisch reagieren, Missverständnisse vermeiden und heikle Situationen souverän meistern. Die 5. Auflage ist bunter geworden! Das betrifft nicht nur Abbildungen, sondern auch Team und Kund*innen der Ihnen schon bekannten Sonnenschein-Apotheke. Ein Persönlichkeitsmodell mit charakterisierenden Farben für unterschiedliche Charaktere verspricht spannende Einsichten. Gute Kommunikation schafft zufriedene Kund*innen, die gerne wieder kommen!
| EAN: | 9783769279207 |
| Farbverschnitt: | Generell werden die Bücher ohne Farbverschnitt geliefert, auch wenn die Abbildungen einen Farbverschnitt zeigen. |
| Auflage: | aktualisierte und erweiterte Auflage, 22005 |
| Erscheinungsjahr: | 19.10.2022 |
| Produktform: | Kartoniert |
| Autoren: | Lennecke, Kirsten |
| Illustrator: | Kohm, Barbara |
| Edition: | NED |
| Auflage/Ausgabe: | aktualisierte und erweiterte Auflage |
| Seitenzahl/Blattzahl: | 241 |
| Abbildungen: | 38 Schwarz-Weiß- Abbildungen, 15 Schwarz-Weiß- Tabellen, 8 Karikaturen, ein QR-Code |
| Keyword: | Apotheke als Unternehmen; Beratung in der Apotheke; Gesprächsführung; Kommunikation; Kommunikationsmodell; Kundengespräch in Apotheken; Persönlichkeitsmodell; Pharmazie; Tabuthemen; Umgang mit Kunden; Verkaufsgespräch |
| Fachschema: | Apotheke - Apotheker~Gesprächsführung~Kunde - Kundendienst - Kundenservice~Arznei / Arzneimittellehre~Pharmakologie~Gespräch / Verkaufsgespräch~Verkaufsgespräch~Entrepreneurship |
| Fachkategorie: | Pharmazie, Apotheke~Pharmakologie, Unternehmensführung |
| Thema: | Verstehen |
| Text Sprache: | ger |
| Seitenanzahl: | X, 241 |
| Verlag: | Deutscher Apotheker Vlg, Deutscher Apotheker Verlag Dr. Roland Schmiedel GmbH & Co. |
| Blätteranzahl: | 256 Blätter |
| Länge: | 236 mm |
| Breite: | 167 mm |
| Höhe: | 14 mm |
| Gewicht: | 498 gr |
| Genre: | Mathematik/Naturwissenschaften/Technik/Medizin |
| Herkunftsland: | DEUTSCHLAND (DE) |
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4.6 ★★★★★
Based on 1527 reviews
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Product Reviews
★★★★★ 3
Pack's Promise was okay but not great
Format: Kindle
Pack's Promise was okay but not great. I won't recommend it to anyone that I know.
PRO:
* Very likable characters
* Lots of steamy scenes that are written very well
* The spelling and grammar are good
* The punctuation is good with the exception of using hyphens instead of commas. Lots of hyphens. Lots and lots of hyphens.
CON:
* Almost no interactions with any characters outside of Madison and the pack
* Nearly no plot. They meet, get together for a heat, agree to make it permanent, done
* Quite a few typos such as extraneous words, missing words and words out of order
THINGS TO KNOW:
* More steamy scenes than storytelling
* A lot of MM & MMM, some MFMM during heat
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Reviewed in the United States on January 5, 2023
★★★★★ 5
such a good read
Format: Kindle
Madison, Lucas, Grey and Rian were made for each other!!! First time reading from this author and I’m not disappointed!!! Absolutely love the Love in this book and couldn’t ask for a better OV!
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Reviewed in the United States on October 25, 2023
★★★★★ 4
Fluffy and Nice Omegaverse
Format: Kindle
… this would have made 5 stars but for 2 reasons.
A.) there were quite a few typos; misspelled words, missing quotations, “the his” mistakes, and various signs that maybe a proofread would do good.
B.) the writing was quite textbook. Late blooming omega is struggling with her new self, finds a absurdly wealthy pack of alphas, every thing is almost insta-love but she resists, then decides to love herself and let everyone be happy.
Rian was my favourite (obviously the author’s favourite too because he got the most page time) but I wish we could see more of his CEO side? He went to work maybe ONCE the entire time. Gray was supposed to be the “growly one” but he turned out to be puppy dog. Lucas was a genius brainiac doctor - but also super alpha with an aggressive hindbrain with a breeding k*nk?? And then there was no actual “breeding”??
Spice 3/5 - normally omegaverse books are super high on messy smut but this was tamer.
Romance 3/5 - insta-love that was then resisted because of personal hangup’s
Plot 2/5 - weird paced head hopping, showing the same scene from different POV’s that made me feel like it was 2 steps backward, 1 step forward.
Humour 4/5 - there were a dozen lines that genuinely made me chuckle out loud
Would have been five stars but the lack of proofreading and the predictable plot made me unable to get up to ADORED IT level - four stars is still and official ENJOYED IT, y’all. This isn’t a bad rating. The “Club Heat” has intriguing possibilities so I’m going to give the second one a shot.
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Reviewed in the United States on March 31, 2023
★★★★★ 5
Wow.
Format: Kindle
Okay I’m usually not one for stand-alone’s I’m an avid series reader but my goodness am I so happy I read this! This story was brilliant & so absolutely mesmerizing. I loved reading about each character and their struggles as well as what helped them to move forward. The ending definitely brought tears to my eyes so hard. I truly wasn’t expecting some of what happened in this story. There is about to be a spoiler I am going to reveal so please stop reading if you don’t want the spoiler !!!! ⚠️ ⛔️ ‼️
I loved that the author didn’t do what most authors do with irredeemable male characters. I truly was hoping that Nate Jr. would be apart of the pack after the way he treated Astrea bc he truly didn’t deserve it. Though I must say you did a wonderful job or redeeming him as a person. I cried my eyes out when he walked into the story. I was truly terrified he was going to be a bad guy to the end. However you truly did him such a justice by having him realize his faults & having him redeem himself in the most wonderful way. I’m so sad that he didn’t get to hear how much his brother loved him & forgave him before dying. But again you wrote that ending so beautifully & I just can’t express how much I loved this story & how you took a different route than most authors I have read have. You are a remarkable author Cinder Blaze & I thank you generously for creating such a masterpiece.
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Reviewed in the United States on April 28, 2025
★★★★★ 4
Omegaverse
Format: Kindle
I was pleasantly surprised by this omega verse book. This 1 definitely had a few new twists And I really enjoyed reading it. The main female character was a badass and awesome. She had 1 best friend I wish we could have seen a little bit more of their friendship in this book. Her relationship with the male characters was good not to contrived or super instantaneous. And we had some fun plot twists that I didn't expect. I wish we had more of a follow up on the situation with her family her background and her mother who was a wench. I would definitely recommend this book.
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Reviewed in the United States on April 9, 2025